Overview
By accessing or using our website, or by making a purchase, you agree to be bound by these Terms of Service. If you do not agree to all terms, you may not use our website or purchase our products.
Website Use Rules: All users shall use the besoravine.com website in accordance with legal norms and these terms. It is strictly prohibited for any user to use the website for illegal activities, malicious brushing orders, malicious evaluation, network attack, data theft, tampering with website information and other behaviors that damage the normal operation of the website and the legitimate rights and interests of the platform. We have the right to suspend or terminate the service for users who violate the usage rules and reserve the right to pursue their legal responsibilities.
Product & Order Related Provisions:
We strive to display accurate product descriptions, colors, dimensions, and materials. However:
Colors may vary: Due to different monitor settings, actual product colors may differ slightly from what you see on your screen
Handmade variations: Small variations in ceramic glazes, hand-finished textures, and natural materials are normal and add character to each piece
Measurements: Dimensions are approximate. Please allow a tolerance of 1–2 cm
Stock levels: “In stock” refers to our Australian warehouse availability. If an item shows in stock but we cannot fulfil it, we will notify you within 2 business days and offer a refund or alternative.
Intellectual Property Rights Protection: All content on our website — including product images, descriptions, logos, brand name, and design — is our property or used with permission. No individual or institution may copy, reproduce, disseminate, modify or use the above intellectual property contents for commercial purposes without our official written authorization.
Limitation of Liability: Our platform shall be responsible for the product quality, delivery service and after-sales guarantee of the products sold on the website in accordance with Australian consumer laws. We shall not be liable for any losses caused by your personal improper use of products, wrong size selection due to your own negligence, network failure caused by third-party reasons, and force majeure factors beyond our reasonable control.
Termination & Amendment of Terms: We reserve the right to amend and adjust these Terms of Service according to business operation and legal requirements. The amended terms will be published on the website and take effect automatically after publication. If you do not agree to the updated terms, you shall stop using our website services immediately.